GapZeroDEMO

The problem

A refill should take one step.With a provider involved, it takes seven.

The request bounces between pharmacy, clinic and patient over fax, phone and portals. Nobody sees the whole picture.

  1. Patient
  2. Pharmacy
  3. Provider
  4. Clinic staff
  5. Patient
  6. Provider
  7. Pharmacy

Why refills stall

No refills leftVisit overdueLabs overdueMissing informationPrior authorizationControlled substance

“I still don't have my medication.”

All the patient ever sees